What is Unified Communications?

As the implies ”unified communication”, is another technology that creates the same standard. The user is tempted by the fact that there are no significant changes in use at first glance.

The basic idea behind Unified Communications

Speed plays an important role especially in professional life. This requires good accessibility among colleagues and different departments, but also to other companies. Observations from everyday working life have shown that accessibility is still unsatisfactory, although the number and technology of communication devices is constantly being expanded and, for example, everyone should always be reachable via smartphone. Unified communications is about using the technical possibilities for yourself, the company and thus for effective work. These systems are often referred to as real-time systems. After all, we can talk about new technologies that use instant messengers and VoIP as a basis.

Structure of Unified Communications

The system can be divided into four parts:

  • Media integration
  • Presence information
  • Context integration
  • Further cooperation functions

When it comes to media integration, the composition of the various media is taken into account. This includes mobile communication devices, media for text, audio, video and software clients. It is possible to define rules for accessibility. The presence display option is provided. In this way, the communication partner can see whether the required person is present or absent. This allows the establishment of communication to be initiated in a targeted manner and, if necessary, conferences can be convened in audio or video. Some products go one step further and start making a phone call when the person you are talking to is currently available. For this purpose, additional components are connected to each other. In the fourth point, real-time communication is expanded with collaborations such as documents for virtual collaboration.

These solutions offer the possibility to develop and optimize communication in business, as they are oriented to the behavior of the users. Telephony and video can be connected to the various mobile devices, which means that communication itself does not require a fixed location. This change has an impact on the desires in professional life and last but not least on teamwork in the internal, external and international areas. Virtual PBX and a fast VDSL connection support Unified Communications such as Skype for Business.

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