7 reasons why a cloud PBX is worthwhile for your business

”There are three incisive events in the life of every office worker: Firstly, a change of manager, secondly, the death of the pot plant and thirdly, a new telephone system: ”We sincerely wish your pot plant all the best”, but we can confirm the third point: Many companies in Germany’s medium-sized businesses are currently facing a major challenge. Deutsche Telekom will switch off all analog and ISDN connections for companies and firms by 2018 and convert its entire network to IP-based connections (VoIP). The hour has come for a new telephone system. And there are good reasons to think about a cloud phone system.

7 reasons why a cloud pbx is worthwhile for your business

A cloud telephone system offers your company strategic and operational advantages | toplink

Preparing telephone systems to move into the cloud at an early stage

We cannot point this out enough, because we are experiencing it again and again: Many companies are massively underestimating the consequences of this change and are pushing a debate over a new telephone system onto the backburner. ”It’s more than 2 years to 2018, why should I care about it today?” is a common reaction. But there is a misconception here: It is by no means the case that Deutsche Telekom will terminate the connections as of January 1, 2018. Rather, it is a process that has long since begun and should be completed by 2018 at the latest . The contracts of many customers have already been terminated. This means that it can also hit your company much earlier. Keep in mind that your telephone system is an important component of your company’s infrastructure, on which no less than a large part of your internal and external communications depend on this technology. Would you like to take an entrepreneurial risk?

Preparation is enormously important

In this context, many customers underestimate how much preparation and research is required to find a new or future-oriented telephony solution. We would therefore advise all customers to obtain information and advice in good time.

Cloud telephone system or on-premise?

The most effective way to replace your telephone system is to switch to a cloud telephone system. Technically speaking, this is referred to as a ”virtual private branch exchange” (vPBX). With over 160 functions, this virtual telephone system in the cloud offers a maximum of application possibilities, high flexibility and enormous savings potential, as you can do without large initial investments. So, if you want to make comfortable phone calls and don’t need functions such as virtual collaboration (with video telephony or screen sharing), then a cloud telephone system is exactly the right choice.

7 reasons for a telephone system in the cloud

In order to help you make the best possible decision for a new telephone system, we have put together 7 important reasons why a cloud telephone system is worthwhile for your company.

1. Cloud telephone system enables high flexibility and scalability

Your company is changing and you are looking for a telephone system that you can expand flexibly? With the cloud telephone system, you can react quickly to your current business needs: With one click you can add or cancel new extensions monthly via a comfortable user interface in the browser. This means that you only pay for the services you really need. Your communication adapts to your situation – and not the other way around!

2. Connecting all locations to a cloud telephone system

In addition to your company headquarters, do you have several regional locations, employees in home offices and field staff who all need their own connection? With a cloud telephone system, you can easily connect all your locations and employees to the same telephone system. And, of course, all locations can be reached by area code on request. In this way, you can avoid system interruptions in your technical infrastructure and benefit from free internal telephone calls: Your employees make calls to each other free of charge.

3. Cloud telephone system enables massive cost reductions

A cloud telephone system does not only eliminate investment costs for a new system, but also operating costs such as electricity, repairs, maintenance and for trained personnel. Your provider hosts the virtual telephone system for you in the cloud and is also responsible for maintenance and updates, in short: it ensures that you always have a hassle-free, state-of-the-art cloud phone system at your disposal. And you don’t pay more than your monthly fees.

4. Cloud telephone system provides maximum security

In order to encrypt a telephone call, the SIP trunk - the IP telephone connection responsible for setting up and dismantling the call - is secured by complex encryption protocols such as TLS (Transport Layer Security) or SRTP (Secure Real-Time Transport Protocol). These protocols use an AES 256bit key. Experts assume that even a high-performance computer would currently take several hundred thousand years to crack this key. To date, this AES key is not known to be a practically feasible attack. AES is therefore the preferred encryption standard for governments, banks and high-security systems worldwide.

In addition, you should make sure that a provider’s cloud telephone system is operated in highly secure data centers in Germany and is subject to German data protection regulations. Detailed information can also be found in our article about in security in VoIP telephony.

5. Cloud telephone system makes it possible: Plug & Call

The installation of the cloud telephone system is quick and easy, because the technical requirements on the customer side are manageable. Above all, you need a high-speed internet connection. Connect your business with an IP-based telephone connection (SIP trunk) to the cloud telephone system via your Internet connection and off you go. Via a user interface in the browser, you can centrally configure individual users, assign telephone numbers and rights, set up call groups and much more. Your employees log in with their access data on an IP-capable telephone and can immediately make phone calls.

6. Cloud telephone system offers convenient usability for all users

The user can use an ordinary (IP-capable) desk phone to make calls, which means that they hardly have to get used to it. Thus, the change of the telephone system may be hardly noticeable under certain circumstances. Alternatively, they can also use a modern headset to make calls. Many colleagues prefer this option because it frees both hands for writing or typing. All telephony functions such as the telephone book or the call list can be operated via a comfortable soft client.

7. Cloud phone system: Strong performance and many features by default

You are probably used to a wide range of functions from your old telephone system. Most cloud telephone systems are in no way inferior to the classic on-premise systems; on the contrary, they surprise with an unexpectedly large set of features: Telephone conferencing, integration of fax, call hold, brokering, pick up calls, redial, call waiting music, call lists, executive/secretary function, flexible number display, multi-functional address book or call screening - these are only the best-known of the more than 160 functions that most cloud telephone systems have to offer.

If you are wondering how to make the transition to a cloud telephone system as smooth as possible, we have put together some important notes on migration to the cloud here.

Have we sparked your interest in a cloud phone system? Then contact us, we will be happy to advise you without obligation.

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