#1 Cloud Computing
The “cloud” is the talk of the town, but its meaning remains cloudy. Cloud computing describes the approach of making numerous applications available over a computer network without having these services installed on a local server. Many companies have already discovered the cloud for themselves, and manage, store and share data through cloud-based assets. Through a virtual telephone system cloud-based telephoning has become possible. Here, the classic PBX – Private Branch Exchange with a local land line or mobile network connections – is coupled to the Internet and allows web-based calls with virtual cloud telephone systems and VoIP phones.
#2 Industry 4.0
Since the 1970s, information technology has moved into business. Desktop PCs, the use of office IT and the first computer-based automation revolutionized the industry. For Industry 4.0, it is not the computer that is the core technology, but the Internet. Digitization of production is gaining a new quality with worldwide and rapid networking across company or national borders. The Internet of Things, machine-to-machine communication and intelligent production facilities are heralding a new era – the fourth industrial revolution, Industry 4.0. Key figure: by the year 2020, 40 billion euros are planned as annual investments by German industry in the Industry 4.0 applications (source: BMWi).
#3 Internet of Things
The Internet of Things (IoT) refers to the vision of a global information society infrastructure that allows physical and virtual objects to be networked and collaborated through information and communication technologies. Integrating device and sensor data with Analytics, Big Data and other enterprise applications is a core concept behind the Internet of Things. This integration is the key to numerous benefits and ultimately to sustainable growth in the marketplace.
#4 Machine Learning
In computer science, machine learning refers to a process of teaching computers independently generate knowledge from experience and find solutions to new problems. Devices, web services and any related “thing” from the Internet of Things generate large amounts of data. Machine learning provides the rationale for this data and makes it possible to predict future results and uncover patterns which can lead to new insights. In the past, machine learning was limited to companies that could afford data scientists and large investments in infrastructures. Nowadays, machine learning is available via cloud – that is, to everyone – and can easily be used through the browser.
#5 Digital Workplace
Software and communication solutions that are accessible from all corners of the world – thanks to the cloud – gives the modern employee an opportunity to no longer be tied to the desktop. The digital workplace (Workplace 4.0) thus allows employees access all relevant information and resources within a central environment – regardless of time, location and device. With the advancing digitization of the industry, cloud-based business applications, such as Unified Communications and Collaboration (UCC) solutions, will increasingly act as intelligent information assistants, providing useful information during searches and contacts.
#6 Agile working
With the topic “Digital Workplace” many associate new methods of cooperation and work organization. Keywords like Scrum, Design Thinking and Kanban cannot be missing here. Agile methods rely on flexibility rather than on elaborate documentation techniques. In addition, agile methods and agile processes are always characterized by an iterative approach: developed prototypes are constantly revised in regular process cycles, the so-called iterations. Agile development processes thus focus on short-term results and therefore enable rapid adaptability to new framework conditions. Important for all agile methods is the self-organization of the teams.
#7 Augmented Reality
Augmented reality (AR) is a computer-aided extension of the reality perception. This information can appeal to all human sensory modalities. Often, however, augmented reality is understood as only the visual presentation of information, i.e. the supplementation of images or videos with computer-generated additional information or virtual objects by means of fade-in or overlay. In contrast to virtual reality (VR), in which the user completely immerses himself in a virtual world, in the augmented reality the presentation of additional information remains in the foreground. Virtual reality and reality itself are thus combined or partially overlaid.
#8 Cyber Security
Cyber Security means protecting computer systems from hardware and software damage, as well as from damage resulting from the failure or misuse of the services. However, high data security is more than possible with the cloud-based digital workplace: through automatic fraud detection and avoidance, even large amounts of data can be safely and reliably transmitted and synchronized. To stay protected against phone fraud, it is also recommended to periodically change the password, disable remote access, and block high-priced services such as premium rate services.
#9 Artificial Intelligence
Artificial intelligence (AI) is a field of computer science that deals with the investigation of mechanisms of intelligent human behavior. For this, simulations with some artificial artifacts are conducted, using special computer programs. With intelligent and self-learning systems, companies can not only manage the swelling mountains of data better, but also derive insights and options for action in real time. For example, you can record and analyze incoming and outgoing calls in your company. At the end of the conversation, you’ll receive automated feedback that can help you make your future conversations even more effective. Such a solution is also compatible with a virtual cloud telephone system.
#10 UCC (Unified Communications and Collaboration)
Unified Communications and Collaboration (UCC) combines communication tools such as telephony (VoIP), e-mail, web, audio and video conferencing, instant messaging, presence information and other collaboration tools in one user interface. UCC products can be used both privately and at the workplace. Unified Communications as a Service (UCaaS) is the cloud variant of these applications, meaning that services can be made available from the cloud to enterprises. UCaaS is considered reliable, highly available and offers flexibility and scalability for key applications.