With CASERIS CAESAR, your company communication knows no bounds. Thanks to its modular structure and versatility, the CAESAR software solution can be used in countless situations. With the CAESAR Contact Center, your customers always reach a suitable contact person, no matter which communication channel they use. Your results: Top accessibility, satisfied customers and high transparency in terms of communication.
CAESAR Contact Center
- An Omnichannel solution for customer service: All customer service input channels are bundled in a single interface
- Professional inquiry management: You process your inquiries, calls, SMS, e-mails, e-mails, texts, audio or video chats, faxes, etc. in real time and across all media. All processes are completely transparent and traceable and can be statistically evaluated
- Reduction of processing times through intelligent distribution and systematic processing while at the same time increasing the response quality
Optimized support costs
- Intelligent multimedia routing as well as the connection of customer databases and conversation guides enable a faster recording and fulfillment of your customers' wishes
- Best accessibility: There is always a contact person for your customers, no matter which communication channel is used
- Intuitive administration
- Audit-proof recording guaranteed
CAESAR Computer Telephony Integration (CTI)
- Thanks to the intelligent, server-based connection between phone and PC, you can select who is calling and which colleague is available with a single click
- Includes video telephony, desktop sharing, presence management and a chat feature
- The CEASAR Attendant Add-On as attendant console supports your employees in the switchboard to quickly find a suitable contact person
CAESAR Unified Messaging (UMS)
- In a single communication platform, your mail environment, the various communication services like voice mail, fax and SMS are integrated. The user simply creates a fax or SMS like an e-mail and writes the corresponding number in the addressee field or uses any contact from the address book.
- The services UMS, CTI, Contact Center and Attendant are united in a customer-oriented platform
- All system components are designed to harmonize perfectly with each other. The focus is always on functionality and a catchy usability
- A groupware-independent solution that can be used with all common IP telecommunication systems.
- Professional Connector solutions ensure perfect integration with Novell GroupWise, Microsoft Exchange, IBM Notes, SAP and many other SMTP-based mail and groupware systems
All system components harmonize perfectly with each other
Can be used with all common telecommunications systems
Omni-channel solution for customer service
Focus on functionality and usability