This guarantees your continuous operation!
Clear rules for troubleshooting
You can basically report malfunctions 24 hours a day, 7 days a week and 365 days a year to toplink. A German-speaking contact will be available to assist you. Depending on the agreed service level, the processing and rectification of faults takes place within different, but firmly defined reaction and repair times.
The toplink notifications to the customer regarding the current status of fault processing are primarily sent by e-mail, if necessary also by telephone or fax. If the recovery period resulting from the guaranteed availability is exceeded, an escalation will be triggered and the responsibility for processing and remedying faults will end up in the next higher level of toplink's responsibility.
Guaranteed bandwidth and availability
The toplink backbone is optimally dimensioned. If the average utilization of the bandwidth currently used on individual service routes exceeds 60% permanently within one month, we will extend the availability to a higher bandwidth within the bounds of what is technically feasible. And toplink do this as quickly as possible.
Similarly strict expansion guidelines apply to the toplink network's switching elements. This ensures the usual high availability and functionality in the toplink network for you. This way, all offered services can always function in the best possible manner.
toplink updates the systems installed at the customer's site with the software updates and upgrades released by the manufacturer. This also includes updates and upgrades with extended functionality.